Shipping & Returns


Shipping Information

How are the orders shipped?

We ship via USPS, either by Priority Mail or shipped ground. 

How are shipping charges determined?

We use USPS to ship orders. There are two options for the shipping charges. You may choose the most beneficial one for you:

  1. Flat rate of $4.00 for each item. 
  2. Shipping charges are determined by the USPS.

The charges depend on the zip code being shipped to, dimensions of the product ordered, their weight and value. To determine the shipping charge for an item simply add it to your cart and enter the address being shipped to. We make every effort we can, to keep shipping rates low.

Please note, orders from the Northern VA region can be delivered to you free of cost. It may take up to two weeks to deliver.

When are the orders shipped?

The orders are shipped within 3 to 5 days from the day the order is placed. If there are any delays, we will notify you by email.

Can the orders be tracked?

When your order has been shipped, you will receive an email with tracking information.

 

Can I pick up my order?

Yes. The order can be picked up from our office in Northern VA. Further, we can arrange for you to pick up your order in a few places in North Carolina, Rhode Island, and Boston, MA.

In Northern VA, the order can be picked up at 43614, Ryder Cup Sq., Ashburn, VA 20147.

 

Easy Returns & Exchanges

If you are not satisfied with the product, you may return them within 30 days for a refund or exchange. Please package the items carefully, using the original materials where possible. Do enclose a copy of your order receipt. Please note shipping charges are not refundable.

Please send the item fully insured to:

 

Zenaviv
42563 Rosalind St.
Ashburn, VA 20148